Attracting talent is just the start. At TJX, we believe it’s our responsibility to train and mentor our Associates for long-term success. From the top down, our senior leaders consider career development and teaching an absolute priority.
Our training happens throughout the organization in a variety of settings, including in our stores, distribution centers and corporate offices. No matter the location, a vital part of this training is communication and relationship-building among our Associates. We do business with integrity, ethics, caring and fairness serving as cornerstones to guide our efforts. Open, two-way communication helps the way we do business and is consistent with our culture.
We are particularly proud of our global merchant training programs, which we believe, are some of the best and most respected training programs in the retail industry. We call our programs different names around the globe: the Merchandising Development Program in the U.S., the Planning and Allocation School of Excellence (PASE) Program in Canada, and the Merchandising and Buying Graduate Program in Europe. Yet, all of these programs are designed to support Associates interested in pursuing careers as merchants and develop them as future leaders in our off-price retail business.
Training begins with education in the principles of planning and allocation and an introduction to off-price retailing. Most Associates begin their TJX careers in an allocation position. From there, we continue to invest in an Associate’s training and development and create opportunities for structured career progression into merchandising, buying and management.
In 2015, we hired over 150 Associates into the U.S. buyer training program alone, many of them right out of college.
At TJX University, we offer existing merchandising Associates advanced learning opportunities through formal coursework, significant one-on-one coaching and field exercises to prepare for the next step in their careers. The program teaches a consistent approach to business, teamwork and culture that has been a critical part of our success.
Along with our merchant training programs, we have many other talent development opportunities aimed at allowing Associates to enjoy long, fulfilling careers at TJX. Globally, although our programs may differ slightly, we offer formal leadership training and coaching and informal coaching and mentoring for all levels and disciplines. We are proud of two programs in particular.
“Leaders Developing Leaders” provides the opportunity for select management Associates to participate as a group in researching a business issue or opportunity. The team then develops and presents the strategic plan to Senior Management. Participants strengthen problem-solving and strategic planning skills as well as their understanding of the business and work collaboratively with Associates from a broad range of functions and regions.
The TJX Graduate Programs in Europe help broaden Associates’ understanding of our business and prepare them for future leadership opportunities in their areas of distribution, finance and IT.
In 2015, TJX Europe was named Top Graduate Employer in Retail at TheJobCrowd Awards.