Retaining Talent


At TJX, we believe our ability to retain our top talent is largely due to our long-term success in combination with our Company’s culture, including our attention to work/life balance. To help support the development of our Associates, we have defined leadership and cultural competencies that are skills and behaviors that are key to long-term success. Personal character and integrity are at the core of who we are, and even though our Company is global, we invest the time to get to know one another.

In addition to culture, we know it’s important for our Associates to be able to grow with us. Today, we are an Employer of Choice for an increasingly diverse and international talent base. We are able to leverage this talent across regions and geographies. Where it is appropriate for our business, some Associates may even have the opportunity to spend time working outside of their respective home countries. We offer various training and mentoring programs as we continue to develop the next generation of leaders who fully understand our off-price business.

Finally, we understand that a person must feel valued if they are to make a long-term commitment to any employer. We are proud that we have earned a score of 100 on the Corporate Equality Index of the U.S.-based Human Rights Campaign in 7 of the past 8 years. Across our regions, we have formal and informal initiatives underway to foster inclusion and a sense of family. In the U.S., we have Associate Resource Groups set up to provide Associates with the opportunity to meet and network with others who have similar interests. To date, we have groups focused on providing education and networking around cultural diversity, disability awareness, women and leadership, lesbian/gay/bisexual/transgender community and friends, and Veterans and Reservists. In Canada, we publish “Did You Know?” a monthly educational newsletter that focuses on diversity and inclusion.

Our Associates are our most valuable resource. While we expect hard work, dedication and innovative thinking, we also encourage Associates to balance work and home life.


Associate Communications


We’re a growing, global organization, and communicating with Associates is key to maintaining our culture. We want our Associates to be informed about our businesses and geographies and allow for opportunities to participate in Company-organized activities and community events. At the corporate level and at all of our divisions, we have many different ways to communicate and engage our Associates, including: TJX Today and TJXtra (publications available to all Associates worldwide), employee newsletters, weekly bulletins, CEO updates, virtual and live management Town Hall meetings and State of the Company meetings. In 2014, we introduced a global intranet for Associates, an engaging internal resource that is easy-to-navigate, Associate-centric, up-to-date and accessible 24/7. Our intranet’s moniker – The Thread – is a nod to our retail roots, chosen by Associates in a company-wide naming contest. It provides access to important Company news and empowers Associates to collaborate and share information as appropriate within TJX. In 2015, we launched The JOY Project in Canada, which is designed to inspire, motivate and build Associates’ morale by addressing issues that matter to them most.