Stakeholder Engagement


We strongly believe that effective corporate governance must evolve and change with the needs of our many stakeholders. To achieve our goals, we strive to maintain an open dialogue with our Associates, customers, neighbors, vendors, and shareholders.

At the corporate level and across our divisions, we have many different ways to communicate with and engage our Associates, including our TJX Today newsletter for Associates worldwide, virtual and live Town Hall meetings with management, State of the Company meetings and The Thread, our Associate intranet.

Additionally, as the leading off-price apparel and home fashions retailer in the United States and worldwide, our customers reflect our broad demographic reach. Engaging with our customers allows us to address their changing preferences, tastes and concerns. We have implemented a number of “voice of the customer” initiatives to identify ways that we might improve the customer experience.

We speak regularly with shareholders throughout the year, including investor meetings, conferences and phone calls, to engage with the investment community and share near- and long-term strategies. Members of TJX management and TJX subject matter experts have also met periodically with socially conscious investors to discuss and consider important issues.

In 2016, we were pleased to be ranked #1 within the specialty retailer category on Fortune’s Most Admired Companies list. For this survey, Fortune asked several stakeholder groups – including company executives and directors and investment analysts – to rate companies in their own industry on nine criteria. The list recognizes our efforts in areas of importance to stakeholders, including: quality of products and services, financial soundness, long-term investment value and social responsibility.

Our aim is to consider the best interests of our stakeholders. We listen carefully and consider their valuable input in the context of our current policies and practices.