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Retaining Talent

Lifelong Learning Takes Shape Here

At TJX, we believe our ability to retain our top talent is largely due to our long-term success in combination with our culture, including our attention to inclusion and work/life balance. To help support the development of our Associates, we have defined leadership and cultural competencies. These skills and behaviors are key to long-term success. Personal character and integrity are at the core of these competencies, and even on a global level, we invest the time to build relationships, and we strongly believe that this benefits our business overall.

In addition to culture, we know it’s important for our Associates to be able to grow with us. Today, we are an Employer of Choice for an increasingly diverse and international talent base. We are able to leverage this talent across regions and geographies. Where it is appropriate for our business, some Associates may even have the opportunity to spend time working outside of their respective home countries. We offer various training and mentoring programs as we continue to develop future leaders who understand our off-price business.

Finally, we recognize that a person must feel valued if they are to make a long-term commitment to any employer. Across our regions, we have formal and informal initiatives underway to foster inclusion and a sense of family. In the U.S., we have Associate Resource Groups to provide Associates with the opportunity to meet and network with others who have similar interests. To date, we have groups focused on providing education and networking around cultural diversity, disability awareness, women and leadership, lesbian/gay/bisexual/transgender/questioning community and friends, and veterans and reservists. We are proud that we have earned a score of 100 on the Corporate Equality Index of the U.S.-based Human Rights Campaign for eight of the past nine years. In Canada, we have a Diversity Council and publish “Did You Know,” a monthly educational newsletter that focuses on diversity and inclusion.

Our Associates are our most valuable resource. While we expect hard work, dedication and innovative thinking, we also encourage Associates to balance work and personal life.

Associate Communications

We’re a growing, global organization, and communicating with Associates is key to maintaining our culture. We want our Associates to be informed about our businesses and geographies and allow for opportunities to participate in Company-organized activities and community events. At the corporate level and at all of our divisions, we have many different ways to communicate and engage our Associates, including: geographic publications, such as TJXtra in Europe, Associate newsletters, weekly bulletins, CEO updates, virtual and live management Town Hall meetings and State of the Company meetings. Our intranet – The Thread – is a global resource for Associates. It provides access to important Company news and empowers Associates to collaborate and share information as appropriate within TJX.

In 2015, we launched The JOY Project in Canada, which is designed to inspire, motivate and build Associates’ morale by addressing issues that matter most to them. This in-store program is focused on invigorating, strengthening and supporting the integral parts of our culture at TJX Canada, as we strive to create an overall positive environment. Associates are recognized for “spreading joy” through random acts of kindness, such as encouraging a co-worker or providing a helping hand or support to a customer. Our goal is to drive the importance of building strong connections between managers, Associates and customers.

We are proud to have the opportunity to foster the careers of so many people. Many of our Associates accept a job with us and then stay to build a meaningful career. We are fortunate to have Associates who have been with us for 20 to 30 years or more, and this expertise and experience is invaluable to us. At the same time, we recruit hundreds of new Associates every year. Fresh ideas and different points of view are very important. We foster both at TJX.