LETTER FROM TJX’S PRESIDENT AND CEO August 8, 2008 To Our Valued Customers: At TJX, our first priority always has been and continues to be, our customers. I want each of you to know how much I personally and, on behalf of the Company, regret any difficulties you may have experienced as a result of the sophisticated criminal attack(s) on our computer system in 2005 and 2006. Importantly, we truly appreciate that you have continued to place your trust in us with your loyalty and patronage. We are pleased that charges have been brought against the individuals allegedly responsible for the TJX computer intrusion(s), as well as breaches at many other major retailers. Since first learning of the intrusion(s), we have worked very closely with law enforcement authorities as they conducted an extensive international investigation of this complex crime. We thank both the U.S. Secret Service and the Department of Justice for making the investigation and prosecution of cyber crime a top priority. We remain committed to providing our customers a safe shopping environment as you shop for great values, fashion and brands in our stores. TJX has worked diligently with some of the world’s best computer security firms to further enhance our computer security. To that end, TJX has been certified by a qualified U.S. payment card industry assessor as fully compliant with all Payment Card Industry Data Security Standards in advance of many other retailers. To learn more about steps you can take in general to protect your credit and debit card information, I encourage you to access the information we are providing on this website or to contact our special customer helplines listed below. Once again, we sincerely regret any inconvenience you may have experienced as a result of the attack(s) on our computer system. We are deeply grateful for your continued trust and patronage. Respectfully,
TO CONTACT THE CLAIMS ADMINISTRATOR FOR INFORMATION ON PROPOSED CUSTOMER CLASS ACTION SETTLEMENT For the Settlement Administrator's website, please click here www.tjxsettlement.com Or call the TJX Security Breach Settlement Information line at 866-523-6770. INFORMATION ABOUT INTRUSION(S) View Frequently Asked Questions (FAQs) Click here to view the 2/21/07 Press Release Click here to view the 1/17/07 Press Release
Helpful Information for Customers: TJX has special, toll-free helpline numbers in the U.S., Canada, the U.K., and Ireland, to assist customers with concerns about the computer intrusion(s).
In the United States: Toll-free help line: Click here to view Recommended Steps In Canada: Toll-free help line: Click here to view Recommended Steps and Other Resources In the United Kingdom and Ireland: Toll-free help line:
Available Monday through Friday from 9:00 am to 6:00 pm Eastern time. Click here to view Recommended Steps and Other Resources Any customers who would like to contact TJX Customer Service:
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