Stakeholder Engagement


We strongly believe that for our policies and practices to be effective, they must evolve and be informed by the perspectives of our many stakeholders. Therefore, we strive to maintain an open dialogue with these important groups to achieve our goals.


Engaging with Our Associates


At the corporate level and across our divisions, we have many different ways to communicate with and engage our Associates, something we believe is key to maintaining our culture. We want our Associates to be informed about our businesses and geographies and allow for opportunities to participate in Company-organized activities and community events. As such, we have many different ways to communicate, including: virtual and live management Town Hall meetings; State of the Company meetings; CEO updates; The Thread, our global intranet, which empowers Associates to collaborate and share information as appropriate; TJX geographic publications, such as TJXtra in Europe; and weekly bulletins.

Additionally, The JOY Project in Canada has inspired, motivated, and built Associates’ morale. This in-store program is focused on supporting the integral parts of our culture at TJX Canada as we strive to create an overall positive environment by recognizing Associates for “spreading joy” through random acts of kindness, such as encouraging a co-worker or providing a helping hand to a customer. Our goal is to drive the importance of building strong connections between managers, Associates, and customers.


Engaging with Our Customers


As the leading off-price apparel and home fashions retailer in the U.S. and worldwide, our customers reflect a broad and diverse demographic. Engaging with our customers allows us to address their changing preferences, tastes, and concerns. We have implemented a number of “voice of the customer” initiatives to identify ways that we might improve the customer experience. We share more about the many ways we communicate and engage with our customers on the Leading Retailer page of our website.


Engaging with Our Investors


We speak regularly with shareholders throughout the year via investor meetings, conferences, and phone calls. These interactions allow us to engage with the investment community, listen to our shareholders’ insights and perspectives, and share near- and long-term strategies. Members of TJX management and subject matter experts also meet periodically with socially conscious investors to discuss and consider important issues in areas of corporate responsibility.


Recognition of Our Efforts


In 2018, we were pleased to be ranked #2 within the specialty retailer category on Fortune’s Most Admired Companies list. For this survey, Fortune asked several stakeholder groups – including company executives, company directors, and investment analysts – to rate companies in their own industry on nine criteria. The list recognizes our efforts in areas of importance to stakeholders, and we were pleased to be given the highest score possible in the areas of innovation, social responsibility, quality of management, financial soundness, long-term investment value, and global competitiveness.

Our aim is to demonstrate accountability to our stakeholders. We listen carefully and consider their valuable input in the context of our current policies and practices.