Stakeholder Engagement

TJX stakeholders engaged responsible business

We strongly believe that for our policies and practices to be effective, they must evolve and be informed by the perspectives of our many stakeholders, including our Associates, customers, investors, and others. Therefore, we strive to maintain an open dialogue with these important groups to achieve our goals.

Engaging with Our Associates

At the corporate level and across our divisions, we have many different ways to communicate with and engage our Associates. We believe this and our open-door philosophy are key to maintaining our culture. We want our Associates to be informed about our businesses and allow them opportunities to participate in Company-organized activities and community events. As such, we have many different ways to communicate with Associates in our home offices, including: virtual and live management Town Hall meetings; State of the Company meetings; CEO updates; The Thread, our global intranet, which disseminates announcements and facilitates information and policy sharing; TJX geographic publications, such as TJXtra in Europe; and weekly bulletins in various regions around the globe. We share important company information with store Associates through team huddles with Store Managers and in-store bulletin boards, which also allow us to share store news, like volunteer events, fundraising successes, new processes, and more.

In Canada, we participate in The Great Place to Work Institute survey, and in 2019, for the fifth consecutive year, TJX Canada received the distinction of being named a Top 50 Great Place to Work in Canada. Organizations on the 2019 list were ranked using the results of a survey called the Trust Index, which was developed and is administered by the Institute. The survey methodology is backed by 30 years of research and the 2019 list assessed over 400 organizations, with employee feedback representing over 300,000 Canada-based employees.

Additionally, The JOY Project in Canada has inspired, motivated, and built Associates’ morale. This in-store program is focused on supporting the integral parts of our culture at TJX Canada as we strive to create an overall positive environment by recognizing store Associates for “spreading joy” through random acts of kindness, such as encouraging a co-worker or providing a helping hand to a customer. Further, in our Canadian Distribution Centers, our DRIVE program (Delivering Results, Innovation, and Value through Engagement) seeks to identify best practices and efficiencies through in-the-moment and planned conversations between managers and Associates. Our goal in both of these programs is to drive the importance of building strong connections between managers, Associates, and customers.

Engaging with Our Customers

As the leading off-price apparel and home fashions retailer in the U.S. and worldwide, our customers reflect a broad and diverse demographic. Engaging with our customers allows us to address their changing preferences, tastes, and concerns. One way we measure our success is by asking customers to rate their experience using online customer satisfaction surveys. Based on what we hear from our customers, we regularly provide Store Operations management with feedback regarding store performance so they may identify opportunities and address issues quickly – and ultimately improve the in-store experience.

Each retail chain has a website that highlights seasonal offerings, store locations, and contact information for Customer Service groups. Our brands also leverage social media channels for real-time feedback on store experiences.

We share more about the many ways we engage with our customers on the Serving Our Customers page of our website.

Engaging with Our Investors

We speak regularly with shareholders throughout the year via investor meetings, conferences, and phone calls. These interactions allow us to engage with the investment community regarding our Company’s performance financially and, as requested, on environmental, social, and governance (ESG) matters. We listen to our shareholders’ insights and perspectives thoughtfully, considering what is best for our many stakeholders and our Company overall.