Management & Oversight

Our Board has oversight responsibility of our global corporate responsibility strategies, which are supported by cross functional committees and teams.

An executive steering committee, chaired by a senior executive vice president (SEVP) who reports to the CEO and consisting of other senior executive leaders from functions including Finance, Legal, Human Resources, Marketing, and Operations, is responsible for providing strategic management oversight, guidance, and support related to corporate responsibility priorities in alignment with our business priorities. The scope of the executive steering committee's work extends across business functions and geographies, and the executive steering committee also is responsible for providing periodic updates to the Board.

Senior leaders from Corporate Finance, Environmental Sustainability, and Human Resources form a corporate responsibility leadership committee. The leadership committee's responsibilities include supporting efforts around our global corporate responsibility strategies, including those related to regulatory reporting; overseeing progress against our environmental sustainability goals; considering adoption of additional goals and opportunities aligned with our corporate responsibility priorities; providing periodic updates to the executive steering committee; and sponsoring and tracking the progress of functional teams. Functional teams throughout our global organization are responsible for the collaboration, strategy, and execution against our corporate responsibility initiatives, regulatory reports and voluntary disclosures, and progress against our environmental goals.

In addition, as part of its ongoing risk oversight, the Board reviews findings from TJX’s enterprise risk management (ERM) program, a global process for evaluating a broad range of risks to the business and managed by our Senior Vice President, Chief Risk and Compliance Officer (CRO). This process analyzes global operational feedback in an effort to identify, understand, and mitigate key risks based on their probability and severity.

Stakeholder Engagement

We strongly believe that for our policies and practices to be effective, they must evolve and be informed by the perspectives of our many global stakeholders, including our Associates, customers, shareholders, and others, as well as make sense for our off-price business model and opportunistic buying strategies. We view engaging with these various stakeholders, in addition to industry associations and partners, as an opportunity to hear insights and learn.

Engaging With Our Associates

We believe Associate engagement, relationship building, and our open door philosophy are some of the factors that are key to maintaining our culture, whether in our stores, distribution centers, or offices around the world. We want our Associates to be informed about our businesses and encouraged to learn and grow through both formal and informal interactions. We believe these efforts help strengthen our inclusive culture so Associates feel welcome, valued, and engaged.

We communicate and engage with our Associates through a number of forums, including Town Hall meetings, State of the Company meetings, and CEO updates. Additionally, we maintain a global intranet and publish regional newsletters to share announcements, facilitate information sharing, and more.

In our stores, we share important Company information with and receive feedback from our Associates through team huddles. Our in-store bulletin boards, digital signage, and digital communications app are important tools in sharing Company information and also feature store news, like volunteer events, fundraising successes, new processes, and more. We also have programs for Associates to share ideas, including thoughts on how to further improve the customer experience, as well as several in-store programs designed to motivate and reward our Associates, stores, and districts.

We also strive to engage with our Associates on corporate responsibility initiatives and efforts. For example, Associates can get involved with the Company’s community relations work. Associates in the U.S., Canada, and Europe can nominate organizations within their communities for the opportunity to receive a grant from one of the Company’s foundations. Over the years, donations have been made to a variety of organizations, including children’s hospices, mental health charities, children’s cancer care centers, foodbanks, and homeless services. We are very proud to have Associates around the world who volunteer their time and who are committed to doing good in their communities.

Engaging With Our Customers

Our customers are very important to us, and engaging with them allows us to better understand and address their changing preferences, tastes, interests, and concerns. One way we learn about our customers is by asking them to rate their experience using online customer satisfaction surveys. Based on what we hear from our customers, we regularly provide management with feedback regarding store performance so they may identify opportunities and address issues quickly, with the intent of ultimately improving the in-store experience. This input also allows us to develop clear customer experience training for store managers, team leaders, and Associates. The survey data has also helped drive broad improvements across many of our retail chains, including redesigning floor plans, creating small “shops,” and changing lighting to better highlight products. We have carefully tested each of these initiatives designed to improve the in-store shopping experience, drive excitement about our retail chains and products, and help deliver the experience we know our customers love and have come to expect.

Additionally, each retail chain has a website that highlights important information, such as seasonal offerings, store locations, and contact information for Customer Service groups, and for some of our retail chains, the ability to shop online. Our chains also leverage a variety of different surveys, qualitative research, and social media channels for customer engagement and feedback on brand and shopping experiences. Our engagement efforts are in place so that we can continue with our mission to deliver great value to our customers every day.

Engaging With Our Shareholders

In addition to our public disclosures and corporate responsibility reporting, we communicate throughout the year with shareholders on our corporate responsibility efforts through various means, including phone calls and written and electronic correspondence. Our Board of Directors is periodically updated on these engagement efforts.

Shareholder engagement has informed a number of enhancements to our corporate responsibility initiatives, practices, and disclosure over the years, including related to our global environmental sustainability efforts; our Global Social Compliance Program, including our Vendor Code of Conduct; and our human capital management practices, including workforce composition data and well-being benefits and resources we offer to our global workforce.

Engaging With External Organizations

We believe that developing partnerships with various organizations and industry groups can help educate us, guide and benchmark our programs, and strengthen our initiatives across our corporate responsibility focus areas.

We are affiliated with, or members of committees of, a number of organizations focused on environmental protection and sustainability, including: American Apparel and Footwear Association (AAFA) Environmental Committee; British Retail Consortium Climate Action Roadmap; EPA’s SmartWay Transport Partnership; Green Chemistry and Commerce Council (GC3); Retail Council of Canada’s Stewardship, Plastics, and ESG & Climate Action Committees; Retail Industry Leadership Association’s (RILA) Sustainability Committee and Environment and Waste Compliance Committee; Sustainable Packaging Coalition; Textile Exchange; and The Microfibre Consortium.

To help support us in our global social compliance efforts, we collaborate with various industry groups such as the joint AAFA/NRF/RILA/USFIA (United States Fashion Industry Association) Forced Labor Working Group, RILA’s Responsible Sourcing Committee, AAFA’s Social Responsibility Committee, and the Responsible Business Alliance (RBA) Responsible Labor Initiative.

We also are members of the Boston College Center for Corporate Citizenship and the National Retail Federation (NRF).

About Our Reporting

For 15 years, we have formally reported on our global corporate responsibility efforts. The data presented throughout this report denotes TJX’s Fiscal 2025, which ended February 1, 2025, unless otherwise noted. It also covers certain subsequent events and initiatives that occurred after the end of Fiscal 2025 and prior to publication, which we have endeavored to note as such. Our global corporate responsibility efforts—including, but not limited to, the priorities, initiatives, programs, and practices disclosed here—may not be considered material for U.S. Securities and Exchange Commission reporting purposes.

Data and information in this report is part of our voluntary corporate responsibility disclosure. As part of this, we include select voluntary reporting frameworks, such as the Sustainability Accounting Standards Board (SASB, now part of the IFRS Foundation) and the United Nations Sustainable Development Goals (UN SDGs). In addition, we have completed the CDP Climate Change Questionnaire annually since 2010. The Reporting and Disclosures section of this website includes relevant data from our Global Corporate Responsibility Report, as well as an index for information that most closely aligns to various global reporting frameworks. However, these comparisons are not meant to imply TJX’s full alignment with any of these frameworks.

We think of our corporate responsibility reporting as ever evolving and continue to evaluate the changing landscape of reporting frameworks and regulatory reporting requirements to consider what is appropriate for our off-price business and disclosures.

Additionally, we have received third-party limited assurance with respect to certain GHG emissions information reported in this report. More information can be found on the Climate & Energy page, or in our GHG Inventory index.