We believe our Associates are a core part of our success, and we strive to create a culture in which the ideas, feedback, and perspectives of our Associates help shape who we are for the better. Supporting TJX’s businesses are great teams of talented individuals who embody our core values of honesty, integrity, and treating each other with dignity and respect. It is these shared values and the relationships that develop in the workplace that help us to maintain the strong culture at the heart of our Company.

We believe a great company culture is one where Associates feel seen and heard, management is transparent and authentic, a work-life balance is honored, teams are proud and excited to work together, and having fun is encouraged. We talk throughout our Global Corporate Responsibility Report about wanting our Associates to feel welcome in the Company; valued for their diversity of thought, background, and experience; and engaged with our business mission to deliver great value to our customers every day. We work to foster an environment that promotes this kind of experience for our Associates, and we believe it is an important part of why they stay: 41% of people in managerial positions around the world have been at the Company for 10 or more years¹ and more than 75% of current U.S. Store Managers were promoted into the Store Manager role from other positions in the Company.

Fostering Our Culture for Long-Term Success

Our leadership is committed to fostering our culture, which includes mentoring and developing our talent in our stores, distribution centers, and offices around the world. For over a decade, the TJX Leadership Competencies and Cultural Factors have been the foundation of our talent development efforts to help our Associates gain insight into our culture. These competencies and cultural factors have provided common language and guidance for Associates to have a shared understanding of what can contribute to a successful career at TJX, highlighting the behaviors, skills, and actions that have helped contribute to long-term success for many of our Associates. The TJX Leadership Competencies and Cultural Factors are available to Associates both in hard copy and on our intranet. Personal character and integrity are at the core of these competencies, as is investing the time to build relationships, whether that is with co-workers within a store or in another country. We believe that developing our culture and Associates through the TJX Leadership Competencies and Cultural Factors helps benefit our business overall. To learn more about our commitment to developing our Associates, visit our Recruitment & Development page.

We are also passionate about creating a workplace where individual differences are welcome and valued, and we encourage Associates to be risk takers, think critically, and speak openly. An important part of who we are, and how we work together, is our open door philosophy. This decades-long philosophy is a commitment to our Associates that their questions, concerns, and suggestions can be shared without fear of retaliation. Another way we encourage Associate feedback is through global inclusion surveys. We completed our 2024 Global Inclusion Survey in Fiscal 2025 to serve as a pulse-check on the priorities we already have in place to help us determine our progress, strengths, and opportunities. Learn more about our efforts to build an inclusive and diverse workplace on our Inclusion & Diversity page.

In our stores, we share important Company information with, and receive feedback from, our Associates through regular team huddles. This ongoing engagement is intended to allow Associates to feel empowered to contribute, influence, and share their suggestions and ideas. Our in-store dynamic video players are another important tool in sharing Company information and feature store news like volunteer events, fundraising successes, new processes, and more. We also have programs for Associates to share ideas, including thoughts on how to further improve the customer experience, as well as several in-store programs designed to motivate and reward our Associates, stores, and districts.

Another way we support our culture, and foster inclusion and Associate engagement, is through our Associate Resource Groups (ARGs) and similar committees across our global regions. These Associate-led groups are open to Associates who identify with the community, support the mission, or want to learn more. They have played an important role over many years in helping to champion our culture of appreciating difference within our workplace and offer professional and social support to members. Learn more about our Associate-led resource groups and committees in our specific regions on our Inclusion & Diversity page.