Attracting & Developing Tomorrow's Leaders, Today

As a Fortune 100 company operating more than 5,000 stores in nine countries, we work to attract, develop, and engage a wide range of talent to continue to support our off-price business.

We are committed to hiring from the communities we serve and take a multi-faceted approach to recruiting for our stores, Distribution Centers, and Home Offices. We aim to hire the most qualified individuals from a wide and diverse pool of candidates.

Building a More Diverse Workplace is a Priority

We continue to use a variety of strategies to support our recruiting efforts and expand our outreach to better connect with diverse networks as well as a broader pool of candidates. For example, in Fiscal 2025, we attended career fairs; used tools, technology, and resources to improve how we networked and help us to engage with prospective candidates; promoted internal opportunities to encourage current Associates to seek jobs internally; continued developing community partnerships to expand our candidate pipeline; and actively sought candidates with transferrable skills for opportunities at TJX.

For early career positions, we have expanded the ways we approach our search. For example, in the U.S., we partner with a variety of nonprofit partners, including The Posse Foundation, Bottom Line, Girls Who Code, The BASE, United Negro College Fund, Fashion Scholarship Fund, SummerSearch, and Thrive Scholars. We have also continued to work with Historically Black Colleges and Universities. We work with these organizations, colleges, and universities to support a variety of events, career development, and recruitment opportunities. We believe these connections introduce more high school and college students to opportunities at TJX, helping us broaden our pipeline of candidates in our efforts to recruit talented Associates based on skills, qualifications, and experience.

TJX Europe recruits from a diverse pool of candidates for its Graduate, Placement, and Apprenticeship Programmes and partners with organizations such as The King’s Trust and the UWV in the Netherlands to engage with and help create career opportunities for disadvantaged young people through skills workshops and training.

At TJX, we are committed to working toward increasing the representation of diverse candidates, including people of color, LGBTQ+ individuals, people with disabilities, women, and people with varying backgrounds, skills, and experience, at every level of our organization. In certain U.S. markets, we are mindful of the diverse demographics of the communities we serve as we continue to foster inclusion and diversity in our Field Management talent pipeline.

Early in Career & Campus Recruiting

At TJX, we are passionate about attracting and inspiring candidates who are early in their retail careers. We see the potential in introducing early retail career candidates to new opportunities and offering development opportunities to help build their off-price retail and leadership skills.

Our longstanding TJX internship and co-op programs are focused on areas including Merchandising, Finance, Human Resources, Information Technology, Store Operations, Distribution Services, and more across our divisions worldwide. We seek candidates for these highly sought-after programs who are curious and have a passion for innovation, relationship building, strategic thinking, and global relations. Globally in Fiscal 2025, we were excited to have nearly 600 people participate in these programs, bringing diversity of thought, experiences, and background to our organization.

To offer flexibility and widen our pool of participants, we also run a part-time internship program in the U.S. This allows us to attract students who may not be able to participate in our full-time program. Additionally, in Fiscal 2025, we continued to expand our early identification program in the U.S. designed to engage with college students for our Merchandising Internship program. We hope to expose students to new career experiences and create interest in our merchandising career path.

Proudly Hiring Those Who Have Served in the U.S. Military

Our long-standing commitment to the U.S. Armed Forces is highlighted by our dedication to hiring veterans and military service members, including active Guard and Reserve, as well as their spouses. We value their strong work ethic, professionalism, and loyalty and offer a range of career options to match their talents and expertise.

TJX has initiatives supporting military hiring, including connecting with military personnel and their families to create awareness of our job opportunities. We are pleased to report that we have hired more than 15,000 Associates who are members of the military, veterans, or their spouses since 2013.

Creating Personal & Professional Opportunities

For nearly 30 years, TJX has been working to provide employment and training opportunities for individuals with varying levels of skills and abilities, those who face barriers to employment, and those in underserved communities. We partner with a variety of organizations in our various regions where our support ranges from providing work readiness, entrepreneurship, and financial literacy skills for young people to creating training and employment opportunities for individuals that may have had difficulty obtaining employment opportunities in the past. As part of these efforts, in the U.S., we partner with the non-profit organization Best Buddies International. To date, we’ve been excited to hire more than 400 Best Buddies participants to serve in a variety of functions at our U.S. stores, including cashiers, dressing room attendants, merchandise organizers, and product assemblers.

Focus on Development

We believe our Associates are a core part of our success. Developing talent has been a global business priority for many years, and we are highly focused on teaching and mentoring to support the career growth and success of our Associates. We believe these efforts have promoted retention, stability, and increased expertise in areas of our workforce.

Training happens broadly throughout the organization, from informal mentoring and direct training to a range of career development programs, such as our TJX University for Merchandising. We are agile in our approach to creating learning opportunities, offering formal training classes online and connecting remote Associates through virtual formats, as well as continuing to provide in-person learning opportunities. No matter the location or format, formal or informal, our career development initiatives are designed to foster open communication and relationship building, which are both key parts of our culture.

Our Approach to Development

We believe in making investments today to cultivate our Company's leaders of tomorrow. With this in mind, we created Leadership Competencies and Cultural Factors over a decade ago to help express our organizational values and promote consistency in leadership development. These resources provide common language and guidance for Associates to have a shared understanding of what has contributed to success at TJX. The competencies and factors encourage Associates to act with integrity, to be curious, to lead inclusively, and to learn our off-price business model, among other tenets. We communicate the Leadership Competencies and Cultural Factors to all Associates in various ways, including a guidebook, regional intranet sites, and more. We strongly believe our full set of competencies and cultural factors can help set Associates up for success, which helps benefit our business overall.

As part of our global development, we continue to support our managers and provide them with tools designed to effectively engage their Associates in meaningful ways and support them as they navigate various leadership opportunities and challenges. In Fiscal 2025, we introduced the “Manager Core Essentials,” a collection of learnings and tools designed to help support managers in developing the essential skills they need to manage effectively across a variety of situations.

Development Programs

Leadership Development

TJX offers many other learning and development opportunities, in addition to our Global Leadership Curriculum courses. Our global Emerging Leaders program is designed to help high potential Associates at the managerial level prepare to expand their leadership roles. The process consists of targeted assessments, review of feedback, and the creation of an individual development plan. Once completed, these Associates have the opportunity to participate in the Emerging Leader Action Learning, a six-month-long journey focusing on the skills needed to effectively grow from a leader of others to a leader of leaders. Participants are placed on cross-functional teams, assigned self-directed learning, participate in peer coaching, and spend time with executives, who share their stories and experiences. The program consists of critical skills training and business case scenarios, and it culminates in the Associate creating a personalized growth plan. We also offer various mentoring opportunities which aim to connect Associates with leaders in our organization and to subsequently foster their development.

More senior-level Associates may have the opportunity to participate in our Global Strategic Leadership program—a 10-month, global development program designed to accelerate leadership readiness. The program offers a variety of opportunities, including gaining exposure to different leaders, TJX businesses, and business units. Participants receive feedback on their leadership style and interactions throughout the process, with the goal of incorporating those learnings into their leadership plan. Participants learn to navigate the organization, build strategic planning skills, and deepen their understanding of the business and of themselves as leaders.

Buyers and merchandising managers identified as having potential to rise to a leadership level may have the opportunity to participate in a specialized learning experience called the Off-Price Leadership Center (OPLC). It brings together Associates from across our global divisions to get exposure to the critical merchant and leadership skills necessary for success. OPLC’s focus is on understanding the merchant role; integrating strategic, business, and critical relationship skills; and building a diverse, global leadership perspective.

TJX Canada offers training focused on deepening business skills and leadership capabilities. The programs include tiered and customized onboarding for Associates. In Fiscal 2025, TJX Canada created and implemented the Coordinator and Keyholder training programs for stores and the Supervisor Onboarding program for Distribution Services. These programs support efforts to bring learning to a wider range of store Associates and leaders. Home Office support functions in Canada have specific training curriculums designed to prepare Associates at all levels for careers in Planning, Merchandising, Finance, Information Technology, Human Resources, Loss Prevention, and Operations. TJX Canada’s focus on “accessible development for all” provides the tools and support that help enable Associates to grow and develop in their career. TJX Canada supports continued learning through a digital library, training, and learning plans to support upskilling by role. Additionally, TJX Canada Associates may be eligible to use the Tuition Assistance Program to achieve their goals.

TJX Europe’s Leader in Me program is designed to accelerate the leadership readiness of managers who show potential for more senior roles. Associates learn more about themselves as leaders, as well as how to use these leadership skills in their current roles and for future opportunities. There is also a Senior Leadership Development program in Europe for Vice Presidents and Assistant Vice Presidents, which cultivates leaders who champion and bring the TJX culture to life. The program develops skills to help leaders thrive in unpredictable circumstances. Participants gain insight into themselves as authentic leaders and gain self-awareness and leadership perspective. The program includes specific workshops on inclusion and diversity and aims to build stronger, more collaborative teams across the organization and elevate the capability of senior leaders.

Merchant Training and TJX University

At TJX, we are particularly proud of our merchant training programs around the world. Our programs are designed to support Associates interested in pursuing careers as merchants and develop them as future leaders in our off-price retail business. The Merchandising career path provides structured growth potential in Merchandise Planning and Allocation and Merchandise Buying, as well as potential management opportunities. The path consists of an initial, intensive training curriculum for a role as an Allocation Analyst. Afterwards, there are ongoing development opportunities and mentoring throughout the Associate’s career.

We are also proud to run TJX University, where we offer new Buying Associates or newly promoted managers in our Buying organization learning opportunities through a two-year-long, one-on-one coaching program. For new Buying Associates, this starts with a month-long training program that immerses them in the fundamental pillars of the TJX off-price buying model. The program includes mentoring on negotiation skills, store exercises, and a curated curriculum to both further their development in their current role and prepare them for the next step in their careers. The coaching may take place in-person or virtually, in our stores, or in the marketplace. The University has a global reach to our merchants around the world. Our focus is to teach a consistent approach to our off-price business model, negotiating fundamentals, and building strong relationships, all of which have been a critical part of our success.

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