Career Development

• Development Programs 

  Our Leadership Development Toolkit has defined leadership competencies and cultural factors which help express our organizational values and promote consistency in leadership development. In fiscal 2022, we included new leadership competency and cultural factors focused on inclusion-based values and behaviors, which we are working to incorporate into our Toolkit over the coming year. We strongly believe that these competencies and factors benefit our business overall.

  One of our goals is to foster career growth across the organization, and we are proud that in fiscal 2022, 63% of managerial positions in our stores and field offices were filled with internal promotions.1 Additionally, we believe that our development programs support Associates in building a career at TJX, and, in fact, 40% of people in managerial positions around the world have been at the company for 10 or more years.¹

  Our Global Leadership Curriculum is designed to offer a consistent development experience focused around our leadership competencies and cultural factors. With core and elective courses, this curriculum helps Associates gain skills in communications, achieving results, interpersonal dynamics, and more. We are currently reviewing and updating the courses to further align our leadership courses with our inclusion and diversity efforts. Since 2017, the Global Leadership Curriculum has had Associate attendance of more than 23,000 across all of our divisions. Our aim is to develop the potential of Associates at every level, from hourly Associates to management and beyond, so they may enjoy fulfilling careers. This year, additional programs were added to provide development for higher levels of leadership that focused on successfully transitioning and taking on new and expanded leadership responsibilities. To further extend the availability of learning opportunities, we also made available a Global Online Learning Library of over 2,000 digital, self-paced learning resources.

  In addition to our Global Leadership Curriculum courses, we offer many other learning and development opportunities. Our global Emerging Leaders program is designed to help high potential Associates at the managerial level prepare to expand their leadership roles. The process consists of targeted assessments, review of feedback, and the creation of an individual development plan. Once completed, these Associates have the opportunity to participate in the Emerging Leader Action Learning, a seven month-long journey focusing on the skills needed to effectively grow from a leader of others to a leader of leaders. Participants are placed on cross-functional teams, assigned self-directed learning, participate in peer coaching, and spend time with executives, who share their stories and experiences. The program consists of critical skills training and business case scenarios, and it culminates in the Associate creating a personalized growth plan. We are also proud to have launched a mentorship pilot in fiscal 2022, which aims to connect Associates with leaders in our organization and to subsequently foster their development.

  More senior-level Associates may participate in our Global Strategic Leadership program—an 11-month, global development program designed to accelerate leadership readiness. The program offers a variety of opportunities, including gaining exposure to different leaders, TJX businesses, and business units. Participants receive feedback on their leadership style and interactions throughout the process, with the goal of incorporating those learnings into their leadership style. Participants learn to navigate the organization, build strategic planning skills, and deepen their understanding of the business and of themselves as leaders.

  In Canada, our goal is to equip, empower, and enable our Associates to own their development in partnership with their manager. We host a National Learning Calendar that provides virtual workshops focusing on professional and leadership development, a vast set of online learning offerings, and a digital library. In our Home Office and distribution centers, a “one-stop shop” website provides support for building development plans, learning about our off-price business model, and enhancing personal growth through curated learning and augmented by storytelling from our Associates and leaders. We are excited to bring our “Be Your Best Self” developmental focus to stores this year with a focus on inspirational Associate videos, promotion highlights, and leadership messaging that supports our tuition assistance, scholarship, and other career development programs.

  TJX Canada also offers targeted training for many new and existing Associates to support their deepening business and leadership capabilities. These programs include Manager in Training (MIT) in our stores and district offices and tiered onboarding programs in Distribution Services. Our focus on “accessible development for all” means providing the tools and support Associates need to drive their career.

  “Be Your Best Self” is also our learning philosophy in Europe. TJX Europe aims to enable our Associates to own and drive their development journey, recognizing that this is as unique as each and every one of us. We offer Associates a range of learning and development options to provide skills and off-price knowledge through workshops, development programs, training, on-the-job learning, and the Graduate, Placement, and Apprenticeship Programmes. We also offer tools for self-learning and provide bespoke coaching for Regional, Country, District, Store, and Assistant Managers.

  In addition, TJX Europe’s Leader in Me program is designed to accelerate the leadership readiness of managers who show potential for more senior roles. Associates learn more about themselves as leaders, as well as how to use these leadership skills in their current roles and for future opportunities. We also have a Senior Leadership Development program in Europe for Vice Presidents and Assistant Vice Presidents, which cultivates leaders who champion and bring our distinctive culture to life. The program develops skills to help leaders thrive in unpredictable circumstances. Participants gain insight into themselves as authentic leaders and gain self-awareness, personal sustainability, and leadership perspective. We recently expanded this program to include specific workshops on inclusion and diversity. We believe the program builds stronger, more collaborative teams across the organization and elevates the capability of our senior leaders.

  In Australia, corporate and processing center Associates can participate in the Be Your Best Self program, a self-led curriculum that enables Associates to drive their own development. Through various tools and manager support, participants are able to discover new skills and interests to assist them in developing a career path, whether that means growing in their current role, or exploring opportunities cross-functionally.

  

  23,000+

  attendance in Global Leadership Curriculum courses since 2017

• Merchant Training and TJX University 

  We are particularly proud of our merchant training programs around the world, which we believe are some of the best and most respected in the retail industry. Our programs are designed to support Associates interested in pursuing careers as merchants and develop them as future leaders in our off-price retail business. The merchandising career path provides structured growth potential in Merchandise Planning and Allocation and Merchandise Buying, as well as potential management opportunities. The path consists of an initial, intensive training curriculum for a role as an Allocation Analyst. Afterwards, there are ongoing development opportunities and mentoring throughout the Associate’s career.

  We are also proud to run TJX University, where we offer merchandising Associates learning opportunities through a two-year-long, one-on-one coaching program. The program includes mentoring on negotiation skills, store exercises, and a curated curriculum to both further their development in their current role and prepare them for the next step in their careers. The coaching may take place in-person or virtually in a group learning environment, in our stores, or in the marketplace. The University has a global reach to our merchants around the world. Our focus is to teach a consistent approach to our off-price business model, negotiating fundamentals, and building strong relationships—all of which have been a critical part of our success.

  For some of the buyers and merchandising managers identified as having potential to rise to a leadership level, we offer a specialized learning experience called the Off-Price Leadership Center (OPLC). It brings together Associates from across our global divisions to get exposure to the critical merchant and leadership skills necessary for success. OPLC’s focus is on understanding the role; integrating strategic, business, and critical relationship skills; and building a diverse, global leadership perspective.

• External Partnerships 

  In addition to our many internal development opportunities, we have established relationships with a variety of organizations to offer additional resources and learning. In the U.S., this includes National Hispanic Corporate Council, Catalyst, Diversity Best Practices, PFLAG, National Association of Asian American Professionals, Human Rights Campaign, and others. Our Associates also have the opportunity to participate in programs offered by some of our partner organizations. We belong to Conexión in Boston, Massachusetts, and, on a U.S. national level, The Partnership. Conexión pairs Hispanic/Latino Associates with a seasoned mentor at organizations in various industries and provides workshops in leadership. The Partnership offers year-long programs in leadership and cultural navigation for Associates, as well as the Next Generation Executive Program, a five-month training course. We actively bring together Associate alumni of both programs to build a network that can support participants and encourage learning. In 2020, a number of Associates had the opportunity to participate in an external leadership program designed for Black executives and early-mid-career managers. Additionally, in 2020, TJX Europe became members of the Business Disability Forum to support our efforts to help those who face barriers to employment thrive at work.

¹Managerial is defined as Assistant Store Manager (or equivalent level) and above across the Company.

Updated May 2022